Apartment Le Domaine des Rois 2

Booked a last minute deal in France, Alsace, Bergheim. Loved it. The apartment for 4 people would have been too tight - little storage space, but the space was sufficient for the two of us. The decor was simple, but good enough for us. And the kitchenette tight, but with everything necessary. The TV (150 channels) half French, half Duits.Personeel (also English speaking) friendly and helpful.Bergheim is centrally located from all places and villages worth seeing, etc.

TERRIBLE. A French holiday punishment camp, with very inhospitable counter staff. We found it so annoying here that we don't know where to start. You can only check in here between five and eight in the evening. Before and after, the counter is not staffed. By default this means at least 45 minutes waiting time, because hordes of French arrive at the same time. It is best to immediately record your check-out time when you check in - an employee will personally check whether you have left everything in good order! -, because if you are unlucky and all check-out times are already taken, you have to leave your apartment at eight o'clock in the morning. So that you can check out until 10 a.m. is only awarded to those who immediately record a check-out and check-in time. On arrival we appeared to have been assigned the wrong apartment. A cupboard bed was explained here as a sofa bed, which did not match the description and photos of Belvilla, who promised a bunk bed. One phone call with Belvilla confirmed us right away, but the French manager did not want to cooperate. Despite poor reach and poor internet connection we were not offered once to use the telephone or the WiFi of the complex. When we arrived the next morning - thanks to Belvilla, thanks for that! - still got the right apartment, we were given five minutes to transfer our belongings and deliver it completely clean - otherwise we had to pay € 60. Never experienced such unsympathetic employees. The apartment was at the price, but we thought we would get a lot of luxury in return. The truth is that in terms of facilities there is little to nothing. And what there is costs extra money. The pool is small and already closed when you return from a long day trip in the evening. There is a huge poster with all that is not allowed (including swimming with a boxer, wearing make-up, playing with a ball). The fitness wa